THE INFLUENCE OF INTEGRATED LIBRARY MANAGEMENT SOFTWARE (ILMS) UTILIZATION ON SERVICE DELIVERY IN PUBLIC UNIVERSITY LIBRARIES IN KADUNA STATE, NIGERIA

Abstract

This study examined the influence of integrated library management software utilization for

service delivery by public university libraries in Kaduna state, Nigeria. Research questions

were raised to achieve the objectives of the study which is to discover the types and influence

of Integrated Library Management Software (ILMS) utilization for Service Delivery in

University Libraries in Kaduna State, Nigeria. Quantitative research methodology was adopted

for this study using a cross-sectional survey design. A total of one hundred and sixty-five (165)

copies of questionnaire were administered to the respondents, out of which one hundred and

thirty-three (133) representing 81% were duly completed, returned and used for this study. Data

collected were analyzed using descriptive statistic. The study found out that KOHA is the

dominant library management software in use and that the influence of Integrated Library

Management Software utilization on service delivery was low. The study therefore

recommends that Managers and decision-makers of university libraries in Kaduna State should

prioritize the use of both open source and proprietary Integrated Library Management Software

for service delivery in all sections/units of their libraries by making a policy decision in favour

of it. Also, Software vendors should be committed to give technical support after the

installation of the software. This will ensure the continuity of the project. In addition to the

above, public university libraries in Kaduna State should engage the services of Information

Technology (IT) experts who will maintain and ensure the sustainability of the system for

greater influence/impact on library services.