Assessment of the Impact of Socio-Demographic Predictors on Patients Satisfaction During Radiological Examination in a Nigerian Teaching Hospital

Abstract

Radiology is part of the health service industry and as a service provider
it is imperative to understand the quality and the extent of service delivery. Objective:
This study aimed to assess the impact of socio-demographic predictors on Radiological
care at the Radiology Department of Abubakar Tafawa Balewa University Teaching
Hospital (ATBUTH) Bauchi. Materials and Methods: The prospective cross-sectional
study conducted was among patients attending the Radiology Department for
radiological services. A total of three hundred and sixty-two questionnaires were filled
by them. The questionnaire was collected using a validated service quality scale
(SERVQUAL). The scale was measured using quality-based parameters on five key
dimensions to include Tangibility, Reliability, Responsiveness, Assurance and
Empathy. Result: The study showed that 30% of the respondents were between the
ages of 20 to 25 years. The males represented 43% (n=157) while the females showed
the highest percentage 57% (n=205). The study showed that 48% (n=173) were
students located at urban areas. The highest income level was among those between
19000 and 49000 Naira monthly (35%). Ultrasound scanning (38%, n=138) and
conventional x-rays (28%, n= 102) had the highest patronage. Sociodemographic
variables did not influence in determining the satisfaction of care p>0.05. Conclusion:
The study revealed that socio-demographic variables had no impact on radiological
services and patients’ satisfaction. There is a significant relationship between the
quality of Radiological services and patients’ satisfaction.