An Evaluation of Digital Information Resources and Their Effectiveness in Enhancing Library Service Delivery: A Case Study of Kaduna State University

Abstract

Academic libraries increasingly rely on digital information resources—such as e-journals, databases, and digital reference tools—to support modern teaching and research. Kaduna State University (KASU) has invested in these resources, yet challenges such as limited ICT facilities, poor internet connectivity, low digital literacy, and inconsistent usage continue to hinder effective service delivery. There appears to be a gap between the availability of digital resources and their actual impact on services such as reference support, research assistance, and user education. This study therefore seeks to evaluate how effective KASU’s digital information resources are in enhancing library service delivery, and to identify user-related, infrastructural, and organizational factors affecting their performance.