EFFECT OF A COMPUTER-BASED OREM’S SELF-CARE MODEL ON PATIENT SATISFACTION IN BREAST CANCER MANAGEMENT IN TERTIARY HOSPITALS OF KADUNA STATE

Abstract

Patient satisfaction is a critical indicator of healthcare quality, particularly for breast cancer

patients who require comprehensive and personalized care. This study assesses how the

Computer-Based Orem’s Self-Care Model (CBOSCM)- a computer software - influences

patient satisfaction in tertiary hospitals in Kaduna State. The research compared patient

experiences at Ahmadu Bello University Teaching Hospital (ABUTH), where the CBOSCM

was introduced, with those at Barau Dikko Teaching Hospital (BDTH) Kaduna, which

continued with conventional care methods. Patient satisfaction was assessed before and after

the intervention using a standardized questionnaire. The results revealed a clear improvement

in satisfaction among patients who were exposed to the computer-based software in their care

with an average satisfaction score rising from 3.03 (SD = 0.374) to 3.49 (SD = 0.447). The

proportion of satisfied patients also grew significantly, from 13.3% to 60%. A hypothesis test

comparing satisfaction levels between the two groups produced a p-value of 0.005, confirming

a statistically significant difference in satisfaction in favor of the computer-based model. It was

therefore concluded that these findings emphasize the value of the CBOSCM in enhancing

patient experiences, providing a more personalized, structured approach to care. The results

suggest that integrating technology into nursing practice can significantly boost patient

satisfaction and improve the overall quality of care.